Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Time Guarantee

  • Each assistance request you send to us will be responded to within maximum sixty minutes. If for any reason whatsoever your ticket or e–mail requires further assistance from a server admin, we’ll without delay forward it and leave a comment to notify you that your case is being examined. If you order the Managed Services package, any of the server management tasks included there will be carried out at a time of your preference.

  • Top quality support service

  • A Topflight Technical Support Service

  • We will be available to you 24/7/365 to reply to any questions that you may have regarding our Hosting Control Panel or any of the apps that we have pre–installed for you on the dedicated web hosting server. If you also need help tackling server admin procedures, you can have a glance at our Managed Services package, which includes backup disk storage space, weekly OS updates, server monitoring and restarting services, as well as software installation and troubleshooting services

  • Intuitive help center

  • A User–Friendly Help Section

  • Every dedicated server comes with our charge–free Hosting Control Panel, which boasts an in–depth knowledge base plus a set of educational video tutorials. Whenever you require assistance while working with the Hosting Control Panel, just hit the Videos or Help buttons located in the upper right corner.