Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer service crew is qualified to immediately take care of all Linux cloud hosting customers’ issues and advice questions. Through our ticketing system, it will be easy to submit your inquiry and a support staff representative will, no doubt return to you within max one hour. Basically, practice proves that the common reaction time frame is 20 mins.

  • Top quality support service

  • A Top–quality Support Service

  • Our support service is delivered by a crew of licensed technicians which are prepared to react to your questions asap. You’ll be able to make contact with the tech support team staff by opening a help and support ticket from your Hosting Control Panel or by submitting us an email message. On business days, you may also contact us on the telephone or make use of the live chatting option.

  • Intuitive help center

  • An Intuitive Help Section

  • Marcoby Cloud’s Control Panel gives you a huge knowledge base that is built–into all sections. In each section, you’ll find a Help control key that will load for you a group of step–by–step lessons on how to make use of a certain element or conduct a specific action. Additionally, we have crafted information video lessons so as to get a better idea of the Control Panel’s interface.