Should you ever encounter a problem with your website and be incapable of handling it on your own, ask the hosting provider’s customer service staff to help you bring the website back online. A fast resolution would be the best-case scenario, but many companies respond within 24 hours or even more, particularly if you are working with a reseller. Even if the problem can be swiftly fixed, your site may not function properly or may not be accessible whatsoever for a long period of time, so you may lose prospective clients since it’s very unlikely that anyone will willingly go back to a website that is out of order. That said, you ought to make sure not only that you can touch base with your hosting company, but also that they can reply and help you in a timely manner. If a web application update doesn’t go smoothly or you delete something unintentionally, for example, the website must be fixed speedily in order to prevent prolonged downtime.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max reply time for any support ticket that you submit or any email that you write is only one hour, even in case you contact us on weekends and legal holidays. Whatever the essence of your enquiry or problem may be, we will lend a hand momentarily and will provide you with the necessary info to troubleshoot any problem with your sites. The actual response time typically doesn’t surpass 15-20 minutes, which implies that you can forget about waiting for hours to get an issue solved or even worse – waiting all day only to obtain a response that more info is necessary whilst nothing is sorted out. We will assist you in a jiffy as we know exactly how costly time can be in the dynamic electronic world. The sixty-minute response time guarantee is valid for any technical or billing inquiry that you may have relating to our Linux cloud hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you open a customer support ticket via your hosting Control Panel or send an email associated with your semi-dedicated server, you will get a response within less than 60 minutes. You can touch base with us whenever you want with regard to billing, technical or general issues and considering that we will be at your disposal 24-7-365, you will always get help right on the spot. Depending on the specific question or issue, we’ll provide you with more details, fix the complication if it’s been caused by something that is within our reach or advise you on how to proceed in case you need to configure a given setting for a software app that we do not have access to. You can forget about waiting for a day for every response. The fact is, in most cases we answer emails and tickets within twenty to twenty five minutes max.