A ticketing system is the most widespread channel of communication that hosting providers offer to their customers. It is usually part of the billing account and is the most efficient way to solve an issue that takes a certain period of time to examine or that has to be forwarded to an administrator. Thus, all comments provided by either side will be stored in the exact same place in the event that someone else wants to work on the problem in question and the information already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, so you will have to log in and out of at least 2 accounts to carry out a given procedure or to get in touch with the company’s customer service team. If you’d like to manage a couple of domains and each one is hosted in a different account, you’ll have to use even more accounts at the same time. Furthermore, it may take a substantial span of time for the provider to answer your ticket requests.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you’ll never need to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can quickly access any trouble ticket whilst browsing your files or modifying various account settings. The ticketing system is being closely monitored 24-7 by our customer support staff members and the response time is no more than 1 hour, but it seldom takes more than 20 minutes to receive support. In stark contrast to other web hosting providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you want and ask for info concerning any technical or billing issue. In addition, you can see a number of informational articles, which will help you tackle the most commonly faced difficulties yourself.
Integrated Ticketing System in Semi-dedicated Servers
In case you have a semi-dedicated server account with us and you wish to touch base with our client support team members, you will be able to post a trouble ticket straight from your Hepsia hosting Control Panel instead of going through an entirely different tech support platform like you will need to do with the vast majority of hosting providers out there. Our integrated ticketing system will allow you to post a new ticket without efforts and to look through older tickets using a clever search box. Besides, you’ll be able to browse the relevant knowledge base articles that our system will present you with based on the category that you select for your new ticket. You can do all of the abovementioned operations without signing out of your Control Panel at any time, which implies that in case you face any issue or have an enquiry, you can contact our technicians and resolve the specific issue in no more than one hour via a single support platform.