Even though the web hosting service provided by the different companies is roughly identical, every provider has got a personalized platform with its own tweaks and ways to perform specific operations. This is why, an info-packed knowledge base will be astonishingly useful both for people with little to no practical experience and for technically trained individuals who will eventually find out how certain procedures are accomplished, but will waste time meanwhile. The purpose of such a knowledge base is to help make the service fast and simple to use, saving users loads of time and effort. The outcome is more content customers, since they can easily find the info they want, and significantly less work for the customer service team representatives, because typically the vast majority of the inquiries and problems that customers have got are already outlined in the knowledge base. In case the articles themselves are well-written and cover more topics, you will be able to get to know more not only about your account, but also about the web hosting service as a whole.
Extensive Online Documentation in Cloud Hosting
If you’ve bought your first cloud hosting package from our company or have transferred your site over to us, you’ll get used to our platform and our custom-created Hepsia hosting Control Panel very quickly as we have prepared a comprehensive knowledge base where you can find all the information that you could ever need – both general info regarding the service as a whole and more concrete info about the separate features that you can make use of and the complications that you might run into. The articles are located in 2 places. The full article collection is accessible through the Control Panel’s Help section. You can access articles that are dedicated to the different functions in each Control Panel section as well. You can get to know how to accomplish pretty much everything, from enabling an .htaccess file to managing a mailing list, and all the articles feature thorough guides, so you won’t ever get bewildered on account of an unclear text. Needless to say, in case you experience a more specific problem and you’re unable to find an adequate solution in our knowledge base, you can touch base with our tech support staff members 24-7-365.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia Control Panel, which comes with our semi-dedicated service, will permit you to access the extensive online documentation that we have compiled for you. The articles themselves include generic info on our services, how-to manuals about the various functions that you can use, plus troubleshooting guidelines that can help you rectify common issues that you might encounter. The topics that we have included encompass practically everything, from easy things such as how to host a new domain in your account, to more elaborate ones such as which SSH commands can be executed on the servers. Articles that are dedicated to the features of a specific Control Panel section will always be available on the right side of the page that you are on, whilst the whole article collection is accessible through the all-encompassing Help section.