The support that you will get from your cloud hosting supplier is really important, no matter if you have pre-sales questions and you aren't a client yet, or you have some technical trouble with a current account. Prompt and correct info regarding a question or a problem can save you a lot of time and efforts, not mentioning that this can often be a sign that you are ordering from a genuine website hosting supplier and not from some reseller. If you get a hosting account via a company that doesn't own its servers and it cannot access them right away, it's almost certain that you will wait for a day or two to get a response to your question, therefore your sites may remain offline for ages. In contrast, a provider that offers different means of communication and has a technical support staff that is available all the time will assist you to right away and help you reduce or fully avoid any downtime and possible losses.
24/7 Customer Support in Cloud Hosting
All our Linux cloud hosting offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our website hosting services before you make a purchase or you're an existing client and you have any question or some issue, you're able to contact us at any time, including holidays and weekends. We have multiple channels to contact us - a couple of phone lines worldwide for your convenience as well as live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more complex issues or any matters which require additional time to investigate and deal with. In contrast to various other web hosting suppliers, our trouble tickets come with a guaranteed maximum reply time of just 1 hour, which means that no matter what your issue is, it will be resolved timely and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you select, you will be able to benefit from our 24/7 technical support services even on official holidays. Your websites will be available all of the time and so will we. With many different communication options, you will be able to pick the optimal method to get in touch with us and inquire about our services if you don't have an account yet, or request assistance if you are already one of our customers. You are able to give us a call, have a chat with a live representative, send an e-mail or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options have a one-hour answer time warranty, even though it hardly ever takes more than 20 minutes to receive assistance whatever the nature of the problem. With our customer and tech support services, we'll be there for you when you need us, not a few days afterwards.
24/7 Customer Support in VPS Servers
Using our Linux VPS servers, you will not ever need to wait for more than 1 hour to get support for any situation that you may experience regarding the server or the software which comes pre-installed with it. We guarantee this short reply time for all the support tickets which you open via your billing Control Panel or email messages that you send to our technical support crew. In addition, we have local telephone numbers in a couple of countries around the world plus a live chat service where we will help you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 via the different methods of communication, so no matter what your question or problem is, there is always somebody to assist you without delay. When you need help with third-party software, which you cannot deploy or which gives you problems, you're able to take advantage of the Managed Services upgrade package that we offer for all of the VPS plans.
24/7 Customer Support in Dedicated Servers
If you aquire a dedicated server through us, you'll be able to get in touch with us at any time using various channels and the max time that you will need to wait for a reply is approximately 1 hour, which means that you can forget about waiting an entire day. Our customer and tech support service is available 24/7 no matter if it is a weekend or a holiday and we will help you with anything relevant to the apps which are pre-installed on your server. To get in touch with us about a tech issue, you're able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an email. If you have any kind of common questions or you'd like to know more about our solutions before you order, you can employ our live chat or you could call one of the local telephone numbers that we have in various countries around the world. If you'd like to have assistance with third-party software that you are unable to set up or run properly, you are able to add the Managed Services upgrade to your plan and our sysadmins will assist you.